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Sustainability Report

2008-2009 Sustainability Report
We're excited to provide our 2008-2009 Sustainability Report for your examination and comment. If you wish to share your feedback on any aspect of our sustainability efforts, we encourage you to email us.

Our sustainability report is a major scorecard of how successfully we are implementing the values we are committed to — quality products, reliable information, a family-friendly workplace, environmental stewardship, and socially responsible business practices. This latest report provides a close-up look at Frontier's efforts and results in regard to sustainability. In it, you'll find detailed information on the entire range of our sustainability program, including discussion of areas of particular challenge and our short- and long-term goals. Here are some examples of initiatives you'll find fully detailed in the report:

• New additions to our facilities are designed for energy efficiency, and existing facilities are continually retrofitted to reduce our carbon footprint. Daily operations are reviewed for ecological responsibility — from waste management to using "green" cleaning products.
• We have implemented initiatives to reduce water usage and waste. Low-flow water saving devices have been incorporated in our rest rooms, onsite organic cafeteria and manufacturing areas. We were able to reduce total waste in operations by 19.5% in 2009, primarily through tighter controls on raw materials.
• We offset 100% of our electrical power usage through the purchase of Green-e certified Renewable Energy Credits from Bonneville Environmental Foundation.
• Our commitment to maximize the use of post consumer waste paper has resulted in our using only 100% PCW paper for in-house copying and printing and 99.9% of all collateral materials.
• We offset the carbon generated from our order shipping, making us one of the first distribution centers to provide 100% carbon-neutral shipping. Our distribution also utilizes 100% post consumer waste recycled fiber boxes, soy ink printing, and recycled and recyclable packaging that is sourced locally.

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The report is organized into six sections that cover the entire sphere of our activity from agriculture and business operations to customers and community. This year we also created a special appendix section that charts the key sustainability metrics that we track and report to the Food Trade Sustainability Leadership Association (FTSLA).

You can download the entire report, or separately download the summary, the individual sections that deal with the sustainability of different aspects of our business, and the FTSLA Metrics appendix.

Here are the links for the individual downloads:

Summary

The summary document is a five-page overview of Frontier's key sustainability objectives and the progress made toward each objective. Download Summary (655 KB pdf).

Sourcing

Our goal is to continuously increase the amount of sustainably sourced botanicals until we reach 100% and to have a positive impact on the communities where we do business. Download Sourcing section (508 KB pdf).

Products

We pride ourselves on providing safe, high quality branded products that are compliant with regulations and meet the needs of our customers. Download Products section (373 KB pdf).

Operations

We strive to reduce our greenhouse gas emissions and offset 100% of remaining direct and indirect emissions, and to completely eliminate land-filled waste from our operations. Download Operations section (434 KB pdf).

Customers

Our commitment is to listen to our customers and those who use our products so we can understand their needs and exceed their expectations. Download Customers section (319 KB pdf).

Employees

We are committed to providing a safe working environment, opportunities for growth and development, and a high rate of satisfaction to our for our employees. Download Employees section (279 KB pdf).

Community

It is our intent to improve the quantity of life in our local communities and in those around the world where our products are produced. Download Community section (545 KB pdf).

FTSLA Metrics

Frontier is a member of the Food Trade Sustainability Leadership Association (FTSLA)—an industry organization for companies in the organic food trade that are committed to becoming more sustainable. This appendix provides a chart of metrics we report annually to the FTSLA in eleven key areas. Download FTSLA Metrics (123 KB pdf).